OUR EFUND POLICY

Last Updated: July 31, 2026

Platform Operator: ROCCELH LTD

Thank you for choosing our professional network, job boards, and digital marketplace platform operated by ROCCELH LTD (“we”, “us”, or “our”).

Because our platform provides immediate digital access, downloadable assets, software credit allocations (such as Employer RSK kits and Candidate CK kits), and instant visibility tiers, all transactions are governed by the strict refund guidelines outlined below. Please review this policy carefully before completing any purchase.

SECTION 1: GENERAL NO-REFUND POLICY

  1. Finality of Transactions: All purchases of digital packages, job posting credits, CV views, contact unlocks, application credits, and resume visibility/spotlight tiers are strictly non-refundable once the transaction has been successfully processed and the corresponding credits or features have been credited to your user account.
  2. Digital Nature of Services: Unlike physical goods, digital credits and platform visibility features are consumed immediately upon activation, use, or placement in our directory. Therefore, we cannot offer refunds, cancellations, or exchanges for change of mind, unused credits, or early account termination.

SECTION 2: EXCEPTIONS AND ELIGIBILITY FOR REVIEW

While our standard policy is strictly non-refundable, ROCCELH LTD may review refund or credit reversal requests on a case-by-case basis only under the following exceptional circumstances:

  1. Duplicate Billing: You were erroneously charged multiple times for the exact same package due to a technical glitch or payment gateway error.
  2. Unfulfilled System Delivery: You successfully completed payment, but a confirmed technical system failure prevented the purchased credits or package features from being applied to your account within 48 hours of purchase, and our support team was unable to resolve the issue.

SECTION 3: CONDITIONS FOR APPROVED REFUNDS

If a refund or credit adjustment is exceptionally approved by ROCCELH LTD under Section 2:

  1. Deduction of Consumed Credits: Any job posts, CV views, contact unlocks, or application credits already utilized from the disputed package prior to the refund request will be deducted from the refund value at their individual single-rate value.
  2. Payment Method Reversal: Approved refunds will be issued exclusively via the original payment method used during the initial transaction (e.g., credit card gateway or approved digital payment processor). Processing times depend entirely on the financial institution.

SECTION 4: CHARGEBACKS AND DISPUTES

  1. Good Faith Resolution: You agree to contact our support team first to resolve any billing discrepancies or technical issues before initiating a formal chargeback or payment dispute with your bank or credit card provider.
  2. Fraudulent Chargebacks: Initiating an unauthorized or fraudulent chargeback for services that have been successfully delivered and utilized constitutes a direct breach of our Terms and Conditions. ROCCELH LTD reserves the right to immediately suspend or permanently terminate user accounts associated with fraudulent dispute claims and take legal action to recover costs.

SECTION 5: MODIFICATIONS TO THIS REFUND POLICY

We reserve the right to modify, amend, or update this Refund Policy at any time at our sole discretion. Any changes will take effect immediately upon posting the updated policy on this page with a revised “Last Updated” date.

SECTION 6: CONTACT US

If you believe you have experienced a technical billing error or have questions regarding this Refund Policy, please reach out to our support team immediately through the official support portal on our platform or direct your inquiry to ROCCELH LTD.