For Candidates & Alumni

This section answers the immediate questions a translator or interpreter has when joining.

A: Our platform is exclusively designed for African alumni who have studied at Chinese universities, as well as certified bilingual professionals who specialize in Chinese-African translation, interpretation, and intercultural project management.

A: When setting up your profile, you will find dedicated fields to input your specific Chinese university, your graduation year, and your verified HSK level (such as HSK 5 or HSK 6). This data is highlighted directly on your profile card to attract premium employers.

A: Yes, the core platform is completely free! Building your professional profile, uploading your CV, and applying directly to featured job postings costs almost nothing for all qualified alumni and language experts. However, if you want to stand out, we offer premium tiers like our Candidate Packages and Resume Packages. These packages provide premium advantages designed to boost your profile visibility, feature your resume at the top of recruiter searches, and give you a competitive edge with top employers.

A: Absolutely. Our platform is built specifically for cross-border and international mobility. Many of our corporate partners offer fully remote translation work, while others look for candidates willing to relocate for on-site project management and interpretation roles across various African nations and Chinese commercial hubs.

A: While having an official HSK certificate (ideally HSK 5 or HSK 6) heavily increases your credibility and filtering rank with corporate recruiters, it is not strictly mandatory. You can still create an account and showcase your degree from a Chinese university, your field experience, and your specific language combinations.

A: Our premium Candidate Packages and Resume Packages place your profile in a dedicated “Featured” section that employers see first. They also allow your resume to be highlighted in search results, give you badges that show your priority availability, and let you apply to premium, hidden job listings before they go public.

A: While standard translation is always needed, employers on our platform heavily search for professionals with specialized vocabulary in fields like Mining & Extraction, Civil Engineering & Infrastructure, Telecoms, Logistics, and Cross-Border E-commerce. Highlighting your past experience in any of these technical sectors on your profile will significantly attract premium offers.

For Employers & Recruiters

This section builds trust with companies looking to hire and addresses their operational questions.

A: For our premium candidate profiles, we directly verify academic backgrounds, certified HSK credentials, and technical language specializations. However, for all profiles across the platform, you have total control over the vetting process: you can watch the introduction video uploaded directly to the candidate’s profile, request a custom video presentation, or seamlessly arrange an online or physical interview to test if their linguistic skills perfectly match your specific job requirements.

A: Our platform supports a wide range of job categories. You can post openings for permanent full-time roles, part-time roles, long-term project contracts, on-site liaison interpretation gigs, or remote document translation projects.

A: Once you set up an Employer account, you can use our built-in filters to find relevant talents. Depending on your subscription plan, you can unlock full candidate profiles, view uploaded resumes, and contact them directly through our secure interface.

A: Standard job postings appear chronologically in our general job directory. Featured Jobs are pinned to the top of our homepage and search results, receive dedicated promotion in our newsletter updates, and are highlighted to our most active certified alumni, drastically reducing your time-to-hire.

A: Yes. Our platform is built to accommodate the dynamic nature of international trade and infrastructure. You can post listings specifically tailored for short-term freelance gigs, contract-based project localization, or consecutive/simultaneous interpretation for business conferences and field visits.

A: Access to our specialized talent pool depends on the employer package you select. Standard tiers allow you to view filtered summary profiles, while our premium corporate packages unlock full resume downloads, direct messaging channels, and unlimited contact with our verified alumni network.

A: Yes, and this is exactly what makes our talent pool unique. Many of our alumni are not just fluent in Mandarin and French or English, but also native speakers of key local languages (such as Lingala, Swahili, Wolof, etc.). You can explicitly list these language requirements in your job description to find the perfect intercultural match for your local field operations.

Accounts & Security

This handles general technical support to help you navigate on our website.

A: You can change your display details at any time by navigating to your personal Dashboard, selecting “Edit Profile”, and updating your professional title, contact information, or location.

A: We take data privacy very seriously. Candidate contact information and resumes are only accessible to verified, registered corporate employers looking to fill legitimate project or employment roles. Contact our Privacy Policy page for more info.

A: You can easily reset your password by clicking the “Forgot Password” link on the login page. Enter your registered email address, and we will instantly send you a secure link to create a new password and regain access to your dashboard.

A: Accounts are separated by role to ensure a tailored dashboard experience. If you registered as a candidate but actually need to recruit talent, please contact our support team at contact@fanyi.roccelh.com, and we will assist you in setting up a corporate employer account.

A: Yes. From your account dashboard, you can toggle your profile visibility settings to “Private” or “Not Available.” This hides your profile and resume from recruiter search results without deleting your data, allowing you to easily reactivate it whenever you are ready for new opportunities.

A: We fully respect your right to privacy. If you wish to permanently close your account and wipe all uploaded resumes and personal details from our servers, simply go to your Account Settings and click “Delete Account,” or send a formal request from your registered email address to contact@fanyi.roccelh.com. Your data will be erased securely within 48 hours.

A: To maintain strict data security and track communication with candidates accurately, each account dashboard is tied to a single set of login credentials. If your company has multiple HR managers or project leads who need to post jobs and screen translators independently, we recommend upgrading to a corporate team package (RSK-6), which allows you to create separate sub-accounts under your main enterprise profile or contact us (contact@fanyi.roccelh.com).

Payments & Refunds

This handles general technical support to help you navigate on our website.

A: We accept all major international credit and debit cards (Visa, Mastercard, American Express), corporate bank wire transfers, and popular secure digital payment methods used across the Sino-African business corridor, including WeChat Pay and Alipay. Local payments like Airtel Money, MTN Mobile Money, Orange Money, M-Pesa, … are also supported.

A: Payment failures are usually caused by cross-border transaction restrictions or insufficient daily corporate card limits. Please ensure your bank allows international transactions, or contact our support team at contact@fanyi.roccelh.com to arrange an official invoice and bank wire transfer instead.

A: Because digital access to our exclusive candidate network and job-posting privileges are granted instantly upon payment, packages are generally non-refundable. However, if you experience a technical issue or accidentally double-purchase a package, please reach out to support within 14 days for a manual review.

A: If your enterprise hires a translator sooner than expected or your project is canceled, any unused premium job slots remaining in your active package cannot be refunded. Instead, they will remain safely credited to your Employer Dashboard to be used for any future hiring needs.

A: It depends on your plan. Single job posting tokens are one-time purchases and do not renew. Monthly or annual candidate database access plans do auto-renew by default to ensure uninterrupted access. You can easily turn off auto-renewal anytime with a single click from your Account Settings.

A: An official receipt is automatically emailed to your registered company email address immediately after every transaction. You can also view, print, or download itemized PDF invoices at any time by logging into your Employer Dashboard and navigating to the Billing & Invoices tab.

A: We do not offer custom pricing or corporate discounts. Instead, we highly recommend purchasing our HSK-6 Package, which provides the ultimate value for your business. By selecting this tier, your enterprise unlocks full, unrestricted access to all of our recruitment features, candidate databases, and direct contact tools for an entire year with a single, straightforward payment.