PRIVACY POLICY

Last Updated: July 31, 2026

Data Controller: ROCCELH LTD

Welcome to our platform. At ROCCELH LTD (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, or utilize our specialized professional network, job boards, and digital marketplace services.

Please read this Privacy Policy carefully. By accessing or using our platform, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as described herein.

SECTION 1: INFORMATION WE COLLECT

We collect several types of information from and about users of our platform, categorized as follows:

  1. Personal Information You Provide Directly:
    • Account Registration Data: When you create an account, we collect your full name, email address, phone number, physical address, and user credentials.
    • Profile and Professional Data (Candidates): Resumes, Curriculum Vitae (CVs), work history, educational background, language certifications, salary expectations, professional titles, and portfolio links.
    • Corporate Data (Employers): Company name, registration documents, business address, billing details, VAT/tax numbers, and representative contact details.
    • Communications: Records of correspondence when you contact our support team, report an issue, or interact with other users via platform messaging systems.
  2. Information Collected Automatically:
    • Usage Data: Details of your visits to our platform, including traffic data, logs, access times, pages viewed, and the resources that you access.
    • Device and Technical Data: Internet Protocol (IP) address, browser type, operating system, device identifiers, and mobile network information.
    • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar tracking technologies to analyze trends, administer the website, and track user movements around the site.

SECTION 2: HOW WE USE YOUR INFORMATION

We use the information we collect about you for various operational, commercial, and legal purposes, including:

  1. Providing and Maintaining Services: To operate our two-sided marketplace, match employers with qualified translators and candidates, process job applications, and manage user accounts.
  2. Processing Transactions: To facilitate secure payments, manage credit purchases (such as RSK and CK kits), and issue invoices or receipts.
  3. Communication: To send you administrative notifications, package expiration warnings, password reset links, customer service responses, and transactional updates.
  4. Platform Optimization: To analyze user behavior, monitor system performance, troubleshoot technical bugs, and improve user interface design and functionality.
  5. Trust, Safety, and Compliance: To verify user identities, prevent fraudulent activities, detect unauthorized data scraping, and enforce our Terms and Conditions and applicable legal obligations.

SECTION 3: SHARING AND DISCLOSURE OF INFORMATION

We do not sell, trade, or rent your personal information to third parties for commercial marketing purposes. However, we may share your data under the following circumstances:

  1. Between Platform Users (Marketplace Mechanics):
    • Candidate Profiles to Employers: When a candidate applies for a job or opts into public/spotlight resume visibility, their professional details, CV, and credentials are made visible to registered employers and corporate clients.
    • Contact Unlocks: When an employer utilizes a “Contact Unlock” credit, direct contact details (such as phone numbers, emails, or messaging IDs) are securely shared with that specific verified employer.
  2. Service Providers and Third-Party Vendors: We share information with trusted third-party vendors who assist us in operating our platform, processing payments (such as credit card gateways), hosting cloud servers, and providing customer support. These third parties are bound by strict contractual confidentiality agreements.
  3. Legal Requirements and Protection: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes, protect the rights, property, or safety of ROCCELH LTD, our users, or the public.

SECTION 4: DATA SECURITY

We implement robust organizational, technical, and physical security measures designed to protect your personal data from accidental loss, unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure database storage, restricted employee access controls, and regular system monitoring.

However, no electronic transmission over the internet or information storage system can be guaranteed to be 100% secure. You acknowledge that you provide your personal data at your own risk.

SECTION 5: DATA RETENTION

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • If you close your account, we may retain certain archival data for legal compliance, tax reporting, fraud prevention, and dispute resolution purposes for a limited time permitted by applicable law.

SECTION 6: YOUR DATA PROTECTION RIGHTS

Depending on your geographical location and applicable data protection laws, you may hold certain rights regarding your personal data, including:

  1. The Right to Access: You can request copies of your personal data held by us.
  2. The Right to Rectification: You can request the correction of inaccurate or incomplete information in your profile.
  3. The Right to Erasure: You can request the deletion of your personal data, subject to legal retention obligations.
  4. The Right to Restrict or Object: You can object to or limit certain processing activities regarding your data.

To exercise any of these rights, you may submit a request through your account settings or contact our support team.

SECTION 7: CHILDREN’S PRIVACY

Our platform is strictly intended for use by adults, professional contractors, and corporate entities aged 18 and older. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has provided us with personal data, we will delete such information immediately.

SECTION 8: CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

SECTION 9: CONTACT US

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please reach out to us through the official support portal on our platform or direct your inquiries to ROCCELH LTD.